John was appointed head of the Regulation Policy Directorate in April 2007 and brings considerable experience in the areas of public policy and regulatory matters as well as in the areas of corporate and government relations.
John previously worked for the Financial Planning Association as General Manager Policy and Government Relations, and was responsible for providing strategic and technical advice on regulation, public policy matters and lobbying activities.
John has also held senior management positions in government and corporate affairs roles with the Commonwealth Bank of Australia and Telstra. He was also with the Department of Foreign Affairs and Trade where his roles included First Secretary, Australian Embassy, Paris.
John has a Master of Public Affairs, Bachelor of Legal Studies and a Bachelor of Arts.
Meet the Regulation Policy Team
Jongsok Oh joined the ICA’s regulatory policy team in May 2019.
Before the ICA, Jongsok worked for 11 years as a senior manager in the Commonwealth Treasury's tax, financial services and superannuation policy groups. He also worked for more than three years as a corporate tax lawyer.
Jongsok holds degrees in economics and law from Macquarie University and New York University School of Law.
Aparna Reddy joined the ICA’s regulatory policy team in November 2019. She has a wealth of experience in policy and regulatory roles within the federal government. Aparna has worked with ministers, senior executives and industry stakeholders, and has led reforms from policy conception to delivery.
She has extensive knowledge of competition and consumer policy. She has managed and led consultation on critical and politically sensitive issues within key industries including undertaking the federal government’s audit of buildings for the use of combustible cladding, car retailing and food processing.
Aparna has a Bachelor of Laws (Hons) from the Australian National University.
Paul joined the ICA’s regulatory team in January 2020 and has considerable senior policy and government relations experience.
He previously worked as a policy director at the Australian Bankers’ Association and the Australian Finance Industry Association. He has also worked within government at NSW Treasury.
Paul trained as a lawyer and chartered accountant. He consulted for almost a decade with PricewaterhouseCoopers in London, as well as with KPMG in Sydney. He was a Special Counsel at Corrs Chambers Westgarth Lawyers, Sydney.
Paul also managed global indirect tax risk at AMP Capital and was Head of Taxation Policy at the Institute of Chartered Accountants’ Australia.
Chaneg's role ranges across a variety of policy activities. These include taxation and regulation. industry self-regulation, issues affecting General Insurance consumers arising from State and Federal Parliamentary and Government inquiries and consumer affairs departments, and State and Federal statutory classes of insurance and other civil liability schemes (such as compulsory third party insurance and workers compensation).
Prior to joining the ICA in November 2017, Chaneg was a political staffer, and has worked in corporate affairs, policy and corporate strategy.
He has degrees in law and political science from the University of Sydney.
Fiona was appointed Head of Consumer Outcomes in July 2017. She was previously Senior Manager Government and Industry Relations and has worked at the Insurance Council since January 2010.
She is responsible for developing and implementing the Insurance Council’s policies in relation to consumer outcomes, the Consumer Liaison Forum, the General Insurance Code of Practice, state and federal statutory schemes.
Fiona has worked for the NSW Department of Premier and Cabinet, the then-Liquor Hospitality and Miscellaneous Workers’ Union and the NSW Attorney General’s Department. She has held senior positions in research, policy, consumer relations, stakeholder relations, regulation and law across a broad range of industries.
Fiona holds an Arts/Law degree from University of New South Wales.
Meet the Consumer Outcomes Team
Danielle is part of the ICA team working on the General Insurance Code of Practice, coordinating a range of project activities for the 2020 version of the Code.
Danielle joined in September 2018 and is working toward a smooth implementation of the Code, coordinating external training programs and engaging with members and the AFCA Code Monitoring Team.
She brings a strong background in ISO compliance as a former business owner, experience in project management in the finance sector and has also worked around Australia as a press photographer.
Ai-Lin joined the Consumer Outcomes Directorate in November 2019. She is a qualified lawyer, with a Master of Laws (Hons) from Melbourne University, and has more than 10 years' policy and advisory experience.
She was previously employed by the Telecommunications Industry Ombudsman, working closely with the Ombudsman and other senior leaders to develop submissions to legislative inquiries, policy and other regulatory reform processes.
Ai-Lin has also experience working for ASIC specialising in customer complaints handling and redress policy and providing secretariat support for its Consumer Advisory Panel. Her experience includes working for federal and state regulators including the Essential Services Commission and the Victorian Building Authority.
Tom provides advice to the ICA and members on all matters relating to statutory insurance schemes, public liability insurance and motor vehicle insurance.
Prior to joining the ICA in 2015, Tom worked at IAG as a Corporate Lawyer and Senior Government and Policy Advisor. He has also worked in private legal practice focusing on public liability and professional indemnity claims.
Tom has a Bachelor of Laws and Bachelor of Arts from Monash University.
Adrian joined the ICA in July 2015. He is responsible for financial reporting, governance and compliance obligations as required under the Corporation Law and other Statutes. His responsibilities include Board management and reporting, member services, finance, IT and industry data analytics.
Prior to joining the ICA he was country manager of a competitive risk consultancy. He is formerly Managing Director of Corporate Service Asia at Thomson Reuters and was Chief Operating Officer of Computershare Analytics, prior to which he was head of Strategic Planning at a UK private equity firm.
He qualified as a Chartered Accountant with PwC and is a Fellow of the Governance Institute of Australia. Adrian holds a Bachelor of Business degree from Curtin University and has undertaken post-grad management studies at UTS and INSEAD.
Meet the Corporate Services Team
Richard is responsible for managing the Finance and Accounting functions of the ICA. He assists in the management of the Company Secretary/Corporate Governance functions of the organisation. He also provides accounts and Company Secretary support for Insurance Reference Services Ltd and the Code Governance Committee Association.
Prior to joining the ICA in 2013, Richard held Financial Controller/CFO roles in a variety of businesses and industries, including manufacturing, professional law firms, a NFP international student exchange organisation and a PPP public transport operation.
Wagner joined the ICA in June 2007. Wagner is responsible for all aspects of IT Infrastructure including the relationship management of vendors and service providers.
Prior to joining the ICA, Wagner worked for CSC (Computer Science Corporation), servicing clients such as Allianz, AMP, Energy Australia, KPMG and BHP.
Victor joined the ICA in June 2018. Victor's role involves managing, monitoring and providing analytical insights into insurer and insurance-related data.
Prior to joining the ICA Victor held Research/Data Analyst roles at NSW State Insurance Regulatory Authority, NSW Motor Accidents Authority and NSW Bureau of Crime Statistics and Research.
Carla joined the Insurance Council in April 2020 and is responsible for member services for Insurance Reference Services, which supports ICA members with understanding policyholder claims histories. Carla’s role includes IRS member engagement, and overseeing operations, compliance and implementation of IRS’s data strategy.
Before joining the ICA she was NSW Bloodstock Insurance Manager for Inglis Insurance Brokers, a division of William Inglis and Son Ltd. Carla’s experience includes insurance broking, client account management, rating and risk assessment, underwriting, claims management, claims settlement and compliance.
Gabrielle joined the ICA in April 2016. Gabrielle manages the day-to-day accounting activities for the ICA and other entities (Code Governance Committee, Insurance Reference Services & FICA).
Prior to joining the ICA, Gabrielle worked for the Dept. Communications at the Classification Board. Her role included making classification decisions (PG, M, MA15+) on material submitted by the Aust. Border Force, ACMA & the State and Federal Police.
Campbell has more than two decades of experience as a corporate and public affairs communicator and team leader. He serves as spokesperson for the Insurance Council and industry, and is responsible for the Communications directorate. His team handles media inquiries, manages ICA websites and events, and runs the consumer financial literacy program Understand Insurance.
A former newspaper journalist and editor, Campbell joined the Insurance Council in October 2011 from a multinational public relations firm, where he specialised in corporate communications, reputation management, thought leadership and crisis management for professional services firms, ASX-listed companies and financial services businesses.
Contact Campbell via Twitter at @ICAUS
Meet the Communications and Media Relations Team
Lisa joined the ICA in February 2018. She is responsible for the implementation and delivery of the ICA communications strategy. Her role has a strong focus on issues and crisis management, she also manages proactive and reactive media activity.
Prior to joining the ICA, Lisa held communication and PR roles at AMP Capital, NRMA (National Roads and Motorists' Association), Who Magazine, Destination NSW, Planet Hollywood and Sheraton Hotels.
Denise is responsible for the planning and execution of ICA business and social events including the Annual Forum and Annual Dinner. She also supports the Communications Directorate in its external communications activities.
Denise has worked for the ICA since 2007, mainly in the Risk and Disaster directorate. She was previously with Qantas as an Executive Assistant in Group Security – Protective Security & Investigations. Denise is studying Event Management.
Juliana has 20 years’ experience in finance and banking as a market and equity analyst, trader, presenter, spokesperson and educator. She joined the Insurance Council in March 2020 from WiseTech Global, and also spent more than five years in a senior media and content role with CommSec.
Juliana holds an Honours Degree in Geology and a Diploma of Investor Relations from the Australian Investor Relations Association. She is a founding and active member of the Sydney chapter of Anita.B.org.
Shannon joined the ICA in 2012. She has held several positions including Communications and Events Coordinator and most recently Manager, Consumer Referral Service and Support, Consumer Outcomes.
Prior to joining the ICA Shannon was National Training Manager for a Public Housing multi-trade maintenance head contractor. She has worked for Franklin Templeton Investments in London and was a Career and Transition Consultant and Events Manager for Youth Connections.
Shannon holds qualifications in Workplace Training and Assessment, Youth Work and Disability Services.
Deborah joined the Insurance Council as Manager Human Resources & Administration in February 2008 and was promoted to the Executive Management Team in July 2014.
She manages all aspects of the Insurance Council’s Human Resources and Administration directorate encompassing the ICA’s support and administration functions, facilities and payroll, the Consumer Referral Service and call centre. She coordinates all external HR activities and HR Working Group.
Deborah is an experienced HR and corporate services professional with more than 15 years of generalist experience in human resource management, operations and administration management. She holds a Bachelor of Business (Operations Management and Employment Relations) and is a Certified Professional member of the Australian Human Resources Institute (AHRI), and is completing a Master of Commerce (Human Resource Management) at the University of NSW.
Meet the Human Resources and Administration Team
Tara joined the ICA in June 2018. Tara is responsible for the front of house management and administration for the ICA.
Prior to joining the ICA, Tara held administration roles for a recruitment agency, telecommunications organisation, and a sheet metal and fabrications company.
Tara has a Cert III & IV in Business Administration.
Ferry joined the ICA in February 2018. Ferry is responsible for referring consumers to insurers.
Prior to joining the ICA, Ferry worked in After School Care and the Commonwealth Bank.
Ferry is currently studying Primary School Teaching.
Tegan joined the Insurance Council in April 2018 as Administration Coordinator, and was promoted to Administration Team Leader in January 2019.
Tegan has oversight of all administrative functions within the ICA and is responsible for the day-to-day management of the administrative staff. In addition, Tegan provides executive and team support to the ICA's Consumer Outcomes and Regulation Policy directorates and works closely with Human Resources on projects and office management.
Tegan has over 10 years’ experience in administration and management, primarily within the Financial Services and IT industries, and is currently completing a Bachelor of Business (Human Resource Management).
Richard was appointed Head of Government and Stakeholder Relations in June 2013.
He has extensive knowledge and experience in politics and public affairs, having worked for almost 20 years in senior government, private sector and party-related roles.
Richard is responsible for managing the Insurance Council's advocacy program and strategic lobbying across all levels of government.
Prior to joining the Insurance Council, he was the external relations manager of an ASX-listed company. He has previously worked as an adviser to two federal ministers, public affairs director for the Australian Hotels Association (WA), and deputy state director and director of party affairs for the Liberal Party (NSW).
Richard holds an MBA from the Australian Graduate School of Management and Bachelor of Arts from the University of New South Wales.
Meet the Government and Stakeholder Relations Team
Sam’s responsibilities include government and stakeholder relations, political liaison and policy and advocacy activity. He plays key roles in enhancing the relationship between the insurance industry and all three tiers of government.
Prior to joining the ICA in November 2017, Sam worked as a Commonwealth Public Servant, and as a partner in a leading national lobbying firm building corporate affairs capacity in the employment services sector. He was a policy and political advisor to a Premier and State Ministers in areas including law enforcement, transport and infrastructure, finance and economic development.
Sam has advised not-for-profit organisations tackling poverty, supporting young people in motor sport and sponsoring greater engagement between young leaders from Asia and Australia.
As Head of the Risk and Operations Directorate, Karl is responsible for the facilitation of industry policy and initiatives regarding emerging risks as well as coordinating the industries response and partnership with government following a significant disaster event.
Karl brings with him significant experience in the disaster planning and risk management field. Prior to joining the Insurance Council, Karl was responsible for global Disaster Planning, Response and Mitigation for the Qantas Group of Companies. In conjunction with that role, Karl was active in international and domestic forums focused on a wide range of disaster events and emerging risks.
Prior to Qantas, Karl enjoyed a career in the Royal Australian Air Force, including several operational flying tours and appointments responsible for consequence management and disaster planning.
Meet the Risk and Operations Team
Clare has served in a range of public-focused roles since she joined the ICA in 2012, and moved into the Risk directorate in 2018. She oversees all catastrophe response activity, liaises with local government regarding flood data Australia wide, and coordinates community engagement between the industry and consumers.
Prior to joining the ICA, Clare worked in administration roles for Richardson and Wrench Real Estate, LaCorium Health, Little Bellies and Corporate Executive offices.
Tom joined the ICA in January 2019 and is responsible for the development and implementation of the Climate Change Action strategy. He convenes the Climate Change Action Committee and is focused a series of projects taking material action to address climate change.
Tom has been working on addressing climate change and its impacts for more than 15 years through a series of roles, initiatives and companies. He has been recognised as a climate champion by NCCARF, received an award from the Environment Institute of Australia and New Zealand, and is a founder and non-executive director of Edge Environment.
He holds a BSc in Chemistry (University of Bristol) and a Masters of Environmental Management (UNSW). He is a Graduate of the Australian Institute of Company Directors. Tom was previously a British Army infantry officer and served globally.
Nick helps to manage the insurance industry’s response to disasters, assisting impacted communities recover as quickly as possible. He also promotes disaster mitigation and innovation.
Prior to joining the ICA in 2016, Nick was a lawyer specialising in corporate risk and insurance with Norton Rose Fulbright, he has also served in the Australian Army.