Our Board

Andrew Hall

Andrew is joining the Insurance Council of Australia in September from the Commonwealth Bank, where he served as the Executive General Manager for Corporate Affairs for seven years. At CBA he was responsible for the management of CBA’s corporate reputation, public affairs and sustainability.

He was previously Director of Corporate and Public Affairs for Woolworths Limited for six years, overseeing a similar portfolio and participating as a member of the Management Board. 

Andrew’s professional career started as a journalist in regional New South Wales in 1994, before moving to Canberra in 1996 where he worked in federal politics for 10 years as a ministerial media advisor. From 2001 to 2007 he was the Federal Director of the Nationals, leading the party as campaign director for federal elections. 

His expertise in the corporate affairs profession has been recognised with admission to the Arthur W. Page Society, recognition in the International Top 50 Corporate Affairs Professionals (Salt & Shein 2014) and in the inaugural award of Top 50 Outstanding LGBTI Leaders in Australia (Deloitte 2016) for his work in leadership roles, diversity and on the Board of Equality Australia for the marriage equality campaign. 

He has extensive experience in governance, both in the corporate and not-for-profit sectors. He serves on the boards of Rural Aid, and The Avner Pancreatic Cancer Foundation.

Gary Dransfield, President and Chairman

Gary Dransfield was appointed Chief Executive Officer Insurance at Suncorp in October 2017. He joined the company in August 2009 and held the position of Executive General Manager for Personal Insurance Retail Distribution, before being appointed the Chief Executive Officer Vero New Zealand in April 2011, Chief Executive Officer Personal Insurance in October 2015 and Chief Executive Office Customer Platforms in March 2016.

Prior to joining Suncorp, Gary worked for 25 years in the retail financial services industry holding positions in operations, strategy and marketing at companies such as St George Bank, AMP and IAG.

Gary has had a number of highlights during his career. He played a key role in the successful conversion of St George from a building society to a bank; he led the IT team at IAG during the demutualisation of NRMA; and he built an engaged and high-performing retail organisation within NRMA, SGIO and SGIC.


Sue Houghton, Deputy President

Sue Houghton commenced her role in March 2016 as General Manager of Insurance for BT Financial Group.  Previously, Sue was Finance Director at Wesfarmers Insurance and held a number of senior roles at Insurance Australia Group (IAG).

Sue is an accomplished and highly regarded senior executive with extensive experience in the financial services sector across operations, finance and strategy.  Capabilities include leadership of large and diverse teams, change management, Board reporting, liaison with regulators and external industry bodies and financial management.

Sue is also a member of the FSC Life Insurance Board Committee and an Executive Director of the BT Financial Group Insurance Boards.

BT Financial Group


Rob Whelan

Robert Whelan joined the Insurance Council of Australia on March 22, 2010, after a highly successful career as a senior manager in a diverse range of roles within the insurance and banking sectors.

He has particularly strong experience in managing the corporate affairs and policy functions in major insurers including AAMI and Suncorp, as well as extensive general business management experience in broader financial services with companies including AMP, Legal & General and Colonial Mutual.

This is in addition to other industry experience in the healthcare sector, where he held a number of senior management roles, including general manager of pharmacy services at Mayne Group Limited, which is a business servicing 3000 pharmacy customers nationally and a retail franchise business supporting more than 500 pharmacies across Australia.

He is well regarded in the financial services industry as a leader in the development of public policy, and has worked extensively with regulatory bodies, government and consumer groups.

Rob's strong background in stakeholder management and his proven track record in delivering solutions to complex business operations ensure he is a driving force with the ability to deliver results for members of the Insurance Council of Australia.

Vivek Bhatia

Vivek joined QBE in February 2018 in the role of CEO, Australian & New Zealand Operations.

He was previously the inaugural CEO and MD of icare, the NSW Government’s public financial corporation managing the state’s insurance and care schemes.

Vivek has more than 20 years’ experience in the insurance and management consulting sectors. He was previously the CEO of Wesfarmers Insurance in Australia, where he was responsible for leading the multi-brand, multi-channel insurer through a significant transformation journey. He has also co-led McKinsey & Co’s Asia Pacific Restructuring & Transformation practice.

QBE Insurance

Richard Enthoven, Immediate Past President

Richard Enthoven is the Founder of The Hollard Insurance Company and the co-founder of Greenstone Ltd. He currently serves as the Chief Executive Officer of The Hollard Insurance Company.

Richard is also a director, and past President, of the Insurance Council of Australia. He also serves on the Advisory Board of Head Over Heels, a not-for-profit organisation that supports a portfolio of high-potential women-owned businesses.

Richard holds a Master of Science from the London School of Economics and a Bachelor of Arts from the University of Southern California.

The Hollard Australia Group

Richard Feledy

With insurance experience spanning over 30 years, Richard Feledy was appointed Managing Director of Allianz Australia Limited in January 2018.

Richard originally joined Allianz in 2000 as part of the HIH acquisition, and has held various senior roles in the Technical Division, Product Management & Research and Property & Casualty products during his tenure. 

In 2010, Richard was appointed Chief Technical Officer, responsible for Product Management, Pricing and Reinsurance, Underwriting Services and Data Analytics. As part of his transition to Managing Director, Richard served as Deputy Managing Director from May to December 2017.

Allianz Australia Limited

Natasha Fenech

Natasha Fenech was appointed as the CEO – Medical Indemnity and Deputy Group CEO of Avant Mutual in February 2019.   

Before joining Avant, Natasha was the CEO of SuperConcepts (a self-managed managed superannuation administration and software business) which she grew over a 5-year period from a start-up position to the market leader. Prior to that, Natasha held several senior roles within Suncorp in both the personal and commercial insurance businesses, including as the Executive General Manager of Customer, Product and Pricing within Personal Insurance where she led the portfolio management of the Home and Motor books across 13 brands including AAMI, APIA, GIO and Suncorp Insurance.  

Natasha has held various positions within the financial services industry over the last 25 years including at companies such as Citigroup, A.T. Kearney, Royal SunAlliance, Zurich, Legal & General and SGIC.   

Natasha holds a Masters of Business Administration from the Australian Graduate School of Management, a Bachelor of Economics and a Bachelor of Mathematical Science from the University of Adelaide. She is also an Associate member of the Institute of Actuaries of Australia and a Graduate of the Australian Institute of Company Directors.

Avant Mutal

Christopher Mackinnon

Chris Mackinnon joined Lloyd’s in February 2015 as General Representative in Australia, with regional responsibility for Australia, New Zealand and the Pacific Islands. He is responsible for market development, liaising with market practitioners, and working with regulatory authorities to maintain Lloyd’s presence.

Chris has 29 years’ experience in the international insurance industry, having previously worked in senior broking and management roles in both the Australian and London markets.

Qualified as a Senior Associate of the Australian & New Zealand Institute of Insurance and Finance, Chris is also a Board Member of the Underwriting Agencies Council in Australia and is a Member of the Australian Institute of Company Directors.


Mark Milliner

Mark Milliner was appointed CEO Australia to lead IAG’s newly-created Australia Division in July 2017. He joined IAG in April 2016 as Chief Operating Officer, bringing with him more than 20 years’ experience in leading and growing insurances businesses. 

The Australia Division has centralised accountability for the customer, product, distribution and operations functions for IAG’s Australian brands, which include NRMA Insurance, CGU, WFI, SGIO and SGIC.

Before joining IAG, Mr Milliner held several senior roles at Suncorp, most recently CEO Personal Insurance, where he used his extensive insurance and organisational change management experience to lead 11 consumer brands including AAMI, GIO and Suncorp Insurance.

Prior to this he was Group Executive, Commercial Insurance responsible for all the Suncorp Group Commercial Insurance businesses operating in Australia, including the Suncorp, GIO and Vero brands, as well as the group’s Workers Compensation and Compulsory Third Party insurance businesses.

Mr Milliner was born and raised in Brisbane, enjoys fishing and is a former first-grade rugby player.  

IAG Limited

Tim Plant

Tim commenced as CEO General Insurance, Zurich Australia, in August 2018.

He has more than 25 years’ experience in insurance, reinsurance and financial services.  He has been a director of APRA regulated entities in insurance and banking, insurance underwriting agencies and other financial services.  He is a current director of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF).

Tim’s previous roles have included Group Executive, insurance for NSW at icare, CEO of QBE Australia and New Zealand; Managing Director of Elders Financial Services Group and Managing Director of Elders Insurance.  

His qualifications include Bachelor of Agricultural Science from LaTrobe University and Master of Business Administration from University of New England. He is also a Graduate Member of the Australian Institute of Company Directors and has completed the Advanced Management Program at Harvard Business School.


David Russell

David has more than 30 years’ experience in executive and senior management positions in the personal insurance sector with SGIC, SGIO and IAG.

In 2008, he was appointed Chief Executive, RAA Insurance Limited, overseeing a period of strong growth.

David has a Master of Business Administration and is a Graduate Member of the Australian Institute of Company Directors, a member of ANZIIF, and a Fellow of the Australian Marketing Institute and Australian Institute of Management.

RAA Insurance Limited

Mark Senkevics

Mark is Managing Director and Head of Australia & New Zealand, Swiss Reinsurance Company Limited, based in Sydney. He is a member of Swiss Re's Asia Management Team.

Prior to his appointment as Head of Australia & New Zealand in March 2010, Mark was Head of Client Markets Korea, based in Seoul, with responsibility for both life and non-life reinsurance. Before moving to Korea, Mark was General Manager and Head of Swiss Re Taiwan's Property and Casualty operation from 2005 to 2007. Mark joined Swiss Re in Sydney in February 2003 and was responsible for several of Swiss Re's major clients. He was also involved in new business development and worked with several startup clients in establishing their reinsurance programs.

Mark began his reinsurance career in early 1995, working for both Scor Re and Gerling Global Re in Australia, in various underwriting and marketing roles. Before joining the reinsurance industry, he worked for Honeywell, a leading industrial and commercial control company, in various roles including Project Management and Marketing.

Mark graduated from the University of Sydney in 1988 with a degree in Electrical Engineering. He is married with two children.

Swiss Reinsurance Company Limited