Our Board

Andrew Hall

Andrew joined the Insurance Council of Australia in September 2020 from the Commonwealth Bank, where he served as Executive General Manager, Corporate Affairs, for seven years. At CBA he was responsible for the management of CBA’s corporate reputation, public affairs and sustainability.

He was previously Director of Corporate and Public Affairs for Woolworths Limited for six years, overseeing a similar portfolio and participating as a member of the Management Board. 

Andrew’s professional career started as a journalist in regional New South Wales in 1994, before moving to Canberra in 1996 where he worked in federal politics for 10 years as a ministerial media advisor. From 2001 to 2007 he was the Federal Director of the Nationals, leading the party as campaign director for federal elections. 

His expertise in the corporate affairs profession has been recognised with admission to the Arthur W. Page Society, recognition in the International Top 50 Corporate Affairs Professionals (Salt & Shein 2014) and in the inaugural award of Top 50 Outstanding LGBTI Leaders in Australia (Deloitte 2016) for his work in leadership roles, diversity and on the Board of Equality Australia for the marriage equality campaign. 

He has extensive experience in governance, both in the corporate and not-for-profit sectors. He serves on the boards of Rural Aid and The Avner Pancreatic Cancer Foundation.

Sue Houghton, President

Sue Houghton commenced her role in March 2016 as General Manager of Insurance for Westpac.  Previously, Sue was Finance Director at Wesfarmers Insurance and held a number of senior roles at Insurance Australia Group (IAG).

Sue is an accomplished and highly regarded senior executive with extensive experience in the financial services sector across operations, finance and strategy.  Capabilities include leadership of large and diverse teams, change management, Board reporting, liaison with regulators and external industry bodies and financial management.

Sue is also a member of the FSC Life Insurance Board Committee and an Executive Director of the BT Financial Group Insurance Boards.

Westpac Insurance


Tim Plant, Deputy President

Tim commenced as CEO General Insurance, Zurich Australia, in August 2018.

He has more than 25 years’ experience in insurance, reinsurance and financial services.  He has been a director of APRA regulated entities in insurance and banking, insurance underwriting agencies and other financial services.  He is a current director of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF).

Tim’s previous roles have included Group Executive, insurance for NSW at icare, CEO of QBE Australia and New Zealand; Managing Director of Elders Financial Services Group and Managing Director of Elders Insurance.  

His qualifications include Bachelor of Agricultural Science from LaTrobe University and Master of Business Administration from University of New England. He is also a Graduate Member of the Australian Institute of Company Directors and has completed the Advanced Management Program at Harvard Business School.


Frank Costigan

Frank was appointed QBE Australia’s Interim Managing Director in August 2020, having joined QBE in 2018 as QBE Australia’s Chief Customer Officer, Personal Lines.

Frank brings a wealth of industry knowledge and experience from more than three decades in financial services which includes insurance, investment banking and chartered accounting. Before joining QBE, Frank held a number of senior leadership roles across the insurance industry including CEO of Youi Insurance (Australia and New Zealand), CFO & COO of Berkshire Hathaway Speciality Insurance (Australia and New Zealand), CFO and EGM Technology & Change of Insurance Australia Group’s direct insurance business (including NRMA, SGIO and SGIC brands) and earlier as the CFO and Head of Strategy & Business Development (Asia). 

Frank is known for his strong focus on excellence in leadership and people management bringing a passion for inspiring others and developing strong performers. He also has a track record of delivering strategic innovation and driving results through a dedication to customer first strategies.

Frank is a member of the Australian Institute of Company Directors and Institute of Chartered Accountants, a graduate of Harvard University (Advanced Management Program) and Monash University (Bachelor of Commerce), completed professional studies of the Institute of Chartered Accountants and recently participated in the University of Cambridge Prince of Wales’ Business & Sustainability Programme.  Frank is currently a Director of not-for-profit organisation Out for Australia.


Richard Enthoven

Richard Enthoven is the Founder of The Hollard Insurance Company and the co-founder of Greenstone Ltd. He currently serves as the Chief Executive Officer of The Hollard Insurance Company.

Richard is also a director, and past President, of the Insurance Council of Australia. He also serves on the Advisory Board of Head Over Heels, a not-for-profit organisation that supports a portfolio of high-potential women-owned businesses.

Richard holds a Master of Science from the London School of Economics and a Bachelor of Arts from the University of Southern California.

The Hollard Australia Group

Richard Feledy

With insurance experience spanning over 30 years, Richard Feledy was appointed Managing Director of Allianz Australia Limited in January 2018.

Richard originally joined Allianz in 2000 as part of the HIH acquisition, and has held various senior roles in the Technical Division, Product Management & Research and Property & Casualty products during his tenure. 

In 2010, Richard was appointed Chief Technical Officer, responsible for Product Management, Pricing and Reinsurance, Underwriting Services and Data Analytics. As part of his transition to Managing Director, Richard served as Deputy Managing Director from May to December 2017.

Allianz Australia Limited

Natasha Fenech

Natasha Fenech took over the role of Group CEO & Managing Director of Avant Mutual in September 2020.  Prior to that she was the CEO of Medical Indemnity and Deputy Group CEO since February 2019. 

Before joining Avant, Natasha was the CEO of SuperConcepts (a self-managed managed superannuation administration and software business) which she grew over a 5-year period from a start-up position to the market leader. Prior to that, Natasha held several senior roles within Suncorp in both the personal and commercial insurance businesses, including as the Executive General Manager of Customer, Product and Pricing within Personal Insurance where she led the portfolio management of the Home and Motor books across 13 brands including AAMI, APIA, GIO and Suncorp Insurance.  

Natasha has held various positions within the financial services industry over the last 25 years including at companies such as Citigroup, A.T. Kearney, Royal SunAlliance, Zurich, Legal & General and SGIC.   

Natasha holds a Masters of Business Administration from the Australian Graduate School of Management, a Bachelor of Economics and a Bachelor of Mathematical Science from the University of Adelaide. She is also an Associate member of the Institute of Actuaries of Australia and a Graduate of the Australian Institute of Company Directors.

Avant Mutual

Tracy Green

Tracy Green is the Group Executive Insurance at RACQ. Tracy has more than 25 years’ experience in general insurance, having held executive position across multiple functions in the value chain including, portfolio management, product and pricing innovation, claims management and distribution.  Prior to joining RACQ, Tracy held executive positions at IAG, Suncorp and TIO.

Tracy is a Member of the Australian Institute of Company Directors, Fellow of the Australian and New Zealand Institute of Insurance and Finance (CIP) and holds a Bachelor of Commerce.


Nicholas Hawkins

Nick Hawkins, who joined IAG in 2001, was appointed IAG’s Managing Director and CEO in November 2020 after holding the role of Deputy CEO where he was accountable for the management and performance of IAG’s day-to-day operations.

Prior to this, Nick spent 12 years as IAG’s Chief Financial Officer, responsible for the financial affairs of the company. He was appointed into the CFO role after spending more than two years as CEO of IAG New Zealand. 

Prior to joining IAG, Nick was a partner at international firm KPMG specialising in financial services.

He is a fellow of the Institute of Chartered Accountants of Australia and New Zealand, is a graduate of the Harvard Advanced Management Program and has a Bachelor of Commerce from the University of Western Australia.


Lisa Harrison

Lisa was appointed Suncorp’s Chief Executive Officer Insurance Product & Portfolio in July 2020. She is responsible for insurance distribution channels including contact centres, digital channels and intermediated partnerships as well as brand and marketing, strategic partnerships and product and pricing.

Since joining Suncorp in 2004, Lisa has led several areas within Personal Insurance, including Customer, Product and Pricing, Strategy and Business Planning, and Brand and Marketing. She has also held the role of Chief Customer and Digital Officer, Chief Program Excellence Officer, EGM Customer Distribution in Suncorp Life and EGM Insurance Operations. Prior to joining Suncorp, Lisa held positions within Commonwealth Bank and Royal & Sun Alliance. Lisa is a member of Chief Executive Women, a graduate of the Australian Institute of Company Directors and holds an MBA from Macquarie Graduate School of Management and a Bachelor of Commerce.


Scott Hawkins

Scott Hawkins was appointed Managing Director of Munich Holdings of Australasia Pty Limited on 1 April 2021.

Scott has more than 25 years’ experience in the Insurance and Reinsurance industry. In his current role, he is responsible for the Non-Life reinsurance operations, setting the strategic direction, maintaining the culture and values, and helping MunichRe’s customers stay ahead of emerging risks in a complex world.

Scott has previously held several roles within MunichRe including responsibility for Underwriting, Client Management, Claims and Data Analytics functions. Prior to joining MunichRe, Scott has worked in both direct insurance and reinsurance companies in underwriting, capital modelling and risk management roles.

Scott holds a Bachelor of Business degree, a Master of Business (Finance) degree, and is a Fellow of ANZIIF.

Munich Re

Peter Kelaher

Peter Kelaher has more than 15 years’ experience in the insurance industry and 13 years with Chubb.

In his current role, Peter has executive operating responsibility for the Chubb’s general insurance business, including commercial property & casualty, traditional and specialty personal lines and accident and health insurance. He oversees all facets of the business including strategy, product, and business development, underwriting and service operations, and profit & loss performance.

Peter was previously Head of Property & Casualty, Australia & New Zealand at Chubb and prior to the integration of Ace & Chubb, held the position of Assistant Vice President & Product Manager D&O, EPL & Crime.

Peter holds a Bachelor of Business/Laws and a Graduate Diploma of Applied Corporate Governance.


Christopher Mackinnon

Chris Mackinnon joined Lloyd’s in February 2015 as General Representative in Australia, with regional responsibility for Australia, New Zealand and the Pacific Islands. He is responsible for market development, liaising with market practitioners, and working with regulatory authorities to maintain Lloyd’s presence.

Chris has 29 years’ experience in the international insurance industry, having previously worked in senior broking and management roles in both the Australian and London markets.

Qualified as a Senior Associate of the Australian & New Zealand Institute of Insurance and Finance, Chris is also a Board Member of the Underwriting Agencies Council in Australia and is a Member of the Australian Institute of Company Directors.