17 October 2010

Flooding in southern NSW

The Insurance Council of Australia (ICA) today advised policyholders in southern NSW who have been impacted by flooding in the last 48 hours to make contact with their insurance companies so that their claims can be assessed as quickly as possible.

ICA Chief Executive, Mr Rob Whelan said insurers are working hard to assist policyholders to get the claims process underway.

“If property is damaged policyholders should immediately contact their insurer to lodge a claim and clear up any insurance queries they may have,” Mr Whelan said.

The ICA has established a 24 hour emergency hotline to assist residents impacted by the floods. The hotline number is 1300 728 228 and can be accessed by residents who cannot recall their insurance details, or have general enquiries.

The ICA recommends policyholders:
• Make contact with your insurance company and seek advice about the claims process under your policy.
• Do not be concerned if insurance documents have been lost as a result of damage caused by the severe weather. Insurance companies keep records electronically and only require the policyholders’ name and address in order to locate a policy.
• After notifying your insurer remove water and mud damaged possessions from your property, such as carpets and soft furnishings, for hygiene reasons and dispose of them as part of the clean up process.
• Take photos and make an inventory of damaged possessions, if possible, and record details of items to assist in the claims assessment process.
• Contact your insurer before authorising major repairs.


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