2012-13 General Insurance Code Of Practice Review

The General Insurance Code of Practice (Code) is the instrument by which the general insurance industry sets standards for its own conduct, and in particular its dealings with customers. It is binding on ICA member companies, and breaches are taken seriously.

Within the Code is a requirement for it to be independently reviewed every three years. Each review of the Code aims to address the views of a wide range of stakeholders including consumers, government, and regulators, on the operation of the Australian general insurance industry. Though the latest review was not scheduled until mid 2013, the industry decided to bring it forward 12 months to address government and consumer concerns following the unprecedented series of natural disasters in 2011.

The Insurance Council of Australia (ICA) is pleased to release the Report of the General Insurance Code of Practice Independent Review 2012-2013, conducted by Independent Reviewer, Mr Ian Enright.

The Report is the product of a comprehensive 12-month investigation by Mr Enright into the role of the Code and its efficacy in raising customer service standards. Mr Enright received a broad spectrum of input from consumer groups, ASIC, and industry members.