General Insurance Code of Practice 2014

The General Insurance Code of Practice 2014 came into effect on July 1, 2014.

The Code, which is written in plain English, sets out the standards that general insurers must meet when providing services to their customers, such as being open, fair and honest.

It also sets out timeframes for insurers to respond to claims, complaints and requests for information from customers.

The Code covers many aspects of a customer's relationship with their insurer, from buying insurance to making a claim, to providing options to those experiencing financial hardship, to the process for those who wish to make a complaint.

Insurers who subscribe to the Code of Practice must comply with the 2014 Code from June 30, 2015 or earlier if they choose. Check to see if your insurer is compliant with the 2014 Code of Practice yet.

If a Code subscriber has not yet adopted the 2014 Code, the previous 2012 Code still applies to its conduct.