John was appointed General Manager Policy Regulation Directorate in April 2007 and brings considerable experience in the areas of public policy and regulatory matters as well as in the areas of corporate and government relations.
John previously worked for the Financial Planning Association as General Manager Policy and Government Relations, and was responsible for providing strategic and technical advice on regulation, public policy matters and lobbying activities.
John has also held senior management positions in government and corporate affairs roles with the Commonwealth Bank of Australia and Telstra. He was also with the Department of Foreign Affairs and Trade where his roles included First Secretary, Australian Embassy, Paris.
John has a Master of Public Affairs, Bachelor of Legal Studies and a Bachelor of Arts.
Meet the Regulation and Tax Team
Jongsok Oh joined the ICA’s regulatory policy team in May 2019. Before the ICA, Jongsok worked for 11 years as a senior manager in the Commonwealth Treasury's tax, financial services and superannuation policy groups. He also worked for over 3 years as a corporate tax lawyer. Jongsok holds degrees in economics and law from Macquarie University and New York University School of Law.
Ayman joined the ICA in 2016. Ayman is responsible for helping members to manage regulatory policy issues in areas including federal and state taxation reform, government inquiries and reviews, international advocacy, market conduct and anti-discrimination.
Prior to joining the ICA, Ayman worked for the federal Department of Industry, Innovation and Science and implemented a number of government initiatives aimed to support Australian businesses through enterprise development, innovation advice and advocacy. Ayman has also worked in the professional services sector as a consultant with PwC and accountant with RSM Australia.
Ayman has a Master of Public Policy and a Bachelor of Commerce.
Wain joined the ICA in June 2018. He brings to the ICA experience in policy development and financial services.
Prior to joining the ICA Wain was head of macroeconomic analysis at the Office for National Statistics and a member of the cross-Whitehall group advising UK Ministers on economic and migration policy on exiting the European Union. Wain has also worked for the Australian Treasury and ANZ Banking Corporation.
Wain has a Bachelor of Laws from Sydney University and postgraduate doctoral qualifications in finance.
Fiona was appointed General Manager Policy, Consumer Outcomes, in July 2017. She was previously Senior Manager Government and Industry Relations and has worked at the Insurance Council since January 2010.
She is responsible for developing and implementing the Insurance Council’s policies in relation to consumer outcomes, the Consumer Liaison Forum, the General Insurance Code of Practice, state and federal statutory schemes.
Fiona has worked for the NSW Department of Premier and Cabinet, the then-Liquor Hospitality and Miscellaneous Workers’ Union and the NSW Attorney General’s Department. She has held senior positions in research, policy, consumer relations, stakeholder relations, regulation and law across a broad range of industries.
Fiona holds an Arts/Law degree from University of New South Wales.
Meet the Consumer Outcomes Team
Danielle is part of the ICA team working on the General Insurance Code of Practice, coordinating a range of project activities for the next version of the Code.
Danielle joined in September 2018 and is working toward a smooth implementation of the Code, coordinating external training programs and engaging with members and the AFCA Code Monitoring Team.
Danielle brings a strong background in ISO compliance as a former business owner, experience in project management in the finance sector and has also worked around Australia as a press photographer.
Tom provides advice to the ICA and members on all matters relating to statutory insurance schemes, public liability insurance and motor vehicle insurance.
Prior to joining the ICA in 2015, Tom worked at IAG as a Corporate Lawyer and Senior Government and Policy Advisor. He has also worked in private legal practice focusing on public liability and professional indemnity claims.
Tom has a Bachelor of Laws and Bachelor of Arts from Monash University.
Tola joined the Insurance Council as a Senior Policy Advisor in October 2015.
Tola is responsible for matters that relate directly to improving outcomes for consumers of general insurance products with a particular focus on the General Insurance Code of Practice, financial inclusion and dispute resolution. Tola also coordinates the Insurance Council’s Consumer Liaison Forum, a forum that allows consumer advocates to make direct representation to the ICA Board on key areas of concern.
Tola has had extensive experience focusing on how consumers engage with financial service firms having previously worked for the British Bankers Association where responsibilities included vulnerable consumers, financial inclusion, financial literacy and complaint handling standards.
Tola holds a Bachelor of Arts (Hons) from University College London and is currently completing her Masters in Administrative Law and Public Policy form the University of Sydney.
Chaneg's role ranges across a variety of policy activities. These include industry self-regulation, issues affecting General Insurance consumers arising from State and Federal Parliamentary and Government inquiries and consumer affairs departments, and State and Federal statutory classes of insurance and other civil liability schemes (such as compulsory third party insurance and workers compensation).
Prior to joining the ICA in November 2017, Chaneg was a political staffer, worked in corporate affairs, policy and corporate strategy.
Chaneg has degrees in law and political science from the University of Sydney.
Adrian joined the ICA in July 2015, as the ICA’s CFO and Company Secretary. He is responsible for all financial reporting, governance and compliance obligations as required under the Corporation Law and other Statutes. His responsibilities include Board management and reporting, member services, strategy, finance, IT and industry data analytics.
Prior to joining the ICA he was Country Manager of a competitive risk consultancy. He is formerly Managing Director of Corporate Service Asia at Thomson Reuters and was Chief Operating Officer of Computershare Analytics, prior to which he was head of Strategic Planning at a UK private equity firm.
He qualified as a Chartered Accountant with PwC and is a Fellow of the Governance Institute of Australia. Adrian holds a Bachelor of Business degree from Curtin University and has undertaken post-grad management studies at UTS and INSEAD.
Meet the Corporate Services Team
Richard is responsible for managing the Finance and Accounting functions of the ICA. He assists in the management of the Company Secretary/Corporate Governance functions of the organisation. He also provides accounts and Company Secretary support for Insurance Reference Services Ltd and the Code Governance Committee Association.
Prior to joining the ICA in 2013, Richard held Financial Controller/CFO roles in a variety of businesses and industries, including manufacturing, professional law firms, a NFP international student exchange organisation and a PPP public transport operation.
Wagner joined the ICA in June 2007. Wagner is responsible for all aspects of IT Infrastructure including the relationship management of vendors and service providers.
Prior to joining the ICA, Wagner worked for CSC (Computer Science Corporation), servicing clients such as Allianz, AMP, Energy Australia, KPMG and BHP.
Victor joined the ICA in June 2018. Victor's role involves managing, monitoring and providing analytical insights into insurer and insurance-related data.
Prior to joining the ICA Victor held Research/Data Analyst roles at NSW State Insurance Regulatory Authority, NSW Motor Accidents Authority and NSW Bureau of Crime Statistics and Research.
Gabrielle joined the ICA in April 2016. Gabrielle manages the day-to-day accounting activities for the ICA and other entities (Code Governance Committee, Insurance Reference Services & FICA).
Prior to joining the ICA, Gabrielle worked for the Dept. Communications at the Classification Board. Her role included making classification decisions (PG, M, MA15+) on material submitted by the Aust. Border Force, ACMA & the State and Federal Police.
Campbell has more than two decades of experience as a corporate and public affairs communicator and team leader, and is responsible for the Insurance Council's Communications directorate. His team handles media inquiries, manages ICA websites and events, and runs the consumer financial literacy program Understand Insurance. Campbell serves as the main spokesperson for the Insurance Council.
A former newspaper journalist and editor, Campbell joined the Insurance Council in October 2011 from a multinational public relations firm, where he specialised in corporate communications, reputation management, thought leadership and crisis management for professional services firms, ASX-listed companies and financial services businesses.
Contact Campbell via Twitter at @ICAUS
Meet the Communications & Media Relations Team
Rae de Rooy
Rae manages the Understand Insurance (UI) website, member engagement communications and ICA and UI social media.
Prior to joining the ICA in February 2018, Rae managed international PR campaigns and events. She has edited English language teaching books, and secured publishing deals across five south-east Asian markets.
Rae worked closely with international students at UTS:INSEARCH, a pathway provider to University of Technology, Sydney. She has worked for Australian Hearing, managing regional PR campaigns.
Lisa joined the ICA in February 2018. She is responsible for the implementation and delivery of the ICA communications strategy. Her role has a strong focus on issues and crisis management, she also manages proactive and reactive media activity.
Prior to joining the ICA, Lisa held communication and PR roles at AMP Capital, NRMA (National Roads and Motorists' Association), Who Magazine, Destination NSW, Planet Hollywood and Sheraton Hotels.
Denise is responsible for the planning and execution of ICA business and social events including the Annual Forum and Annual Dinner. She also supports the Communications Directorate in its external communications activities.
Denise has worked for the ICA since 2007, mainly in the Risk and Disaster directorate. She was previously with Qantas as an Executive Assistant in Group Security – Protective Security & Investigations. Denise is studying Event Management.
Swati joined the ICA in February 2018. Her role encompasses UI and UX web design, SEO and digital marketing including social media for ICA websites.
Prior to joining the ICA, Swati designed eCommerce websites and implemented digital campaigns. Swati has worked for Gordon and Gotch Australia, Elan Media Partners, and the Academy of Music and Performing Arts.
Swati has a Business Degree with a major in Marketing and over five years of experience as a digital marketing specialist.
Deborah joined the Insurance Council as Manager Human Resources & Administration in February 2008 and was appointed to the Executive team in July 2014.
She manages all aspects of the Insurance Council’s Human Resources and Administration directorate; including the ICA’s support and administration functions, facilities and payroll, the Consumer Referral Service and call centre, and coordinates all external HR activities and HR Working Group.
Deborah is an experienced HR and corporate services professional with over fifteen years of generalist experience in human resource management, operations and administration management. She holds a Bachelor of Business (Operations Management and Employment Relations) and is a Certified Professional member of the Australian Human Resources Institute (AHRI), and is currently completing a Master of Commerce (Human Resource Management) at the University of NSW.
Meet the Human Resources & Administration Team
Tara joined the ICA in June 2018. Tara is responsible for the front of house management and administration for the ICA.
Prior to joining the ICA, Tara held administration roles for a recruitment agency, telecommunications organisation, and a sheet metal and fabrications company.
Tara has a Cert III & IV in Business Administration.
Ferry joined the ICA in February 2018. Ferry is responsible for referring consumers to insurers.
Prior to joining the ICA, Ferry worked in After School Care and the Commonwealth Bank.
Ferry is currently studying Primary School Teaching.
Tegan joined the ICA in April 2018. Tegan is involved in project support for Human Resources, intranet management, engaging external suppliers and providing administrative assistance.
Tegan has eight years’ experience in administration and management, primarily within the Financial Services and IT industries.
Prior to joining the ICA, Tegan was with Macquarie Group Services as Office Administrator and Geeks2U as a Service Specialist.
Richard was appointed General Manager Government and Stakeholder Relations in June 2013.
He has extensive knowledge and experience in politics and public affairs, having worked for almost 20 years in senior government, private sector and party-related roles.
Richard is responsible for managing the Insurance Council's advocacy program and strategic lobbying across all levels of government.
Prior to joining the Insurance Council, he was the external relations manager of an ASX-listed company. He has previously worked as an adviser to two federal ministers, public affairs director for the Australian Hotels Association (WA), and deputy state director and director of party affairs for the Liberal Party (NSW).
Richard holds an MBA from the Australian Graduate School of Management and Bachelor of Arts from the University of New South Wales.
Meet the Government and Stakeholder Relations Team
Sam’s responsibilities include government and stakeholder relations, political liaison and policy and advocacy activity. He plays key roles in enhancing the relationship between the insurance industry and all three tiers of government.
Prior to joining the ICA in November 2017, Sam worked as a Commonwealth Public Servant, and as a partner in a leading national lobbying firm building corporate affairs capacity in the employment services sector. He was a policy and political advisor to a Premier and State Ministers in areas including law enforcement, transport and infrastructure, finance and economic development.
Sam has advised not-for-profit organisations tackling poverty, supporting young people in motor sport and sponsoring greater engagement between young leaders from Asia and Australia.
As General Manager for the Policy, Risk and Disaster Planning Directorate, Karl is responsible for the facilitation of industry policy and initiatives regarding emerging risks as well as coordinating the industries response and partnership with government following a significant disaster event.
Karl brings with him significant experience in the disaster planning and risk management field. Prior to joining the Insurance Council, Karl was responsible for global Disaster Planning, Response and Mitigation for the Qantas Group of Companies. In conjunction with that role, Karl was active in international and domestic forums focused on a wide range of disaster events and emerging risks.
Prior to Qantas, Karl enjoyed a career in the Royal Australian Air Force, including several operational flying tours and appointments responsible for consequence management and disaster planning.
Meet the Risk and Disaster Team
Keir is responsible for the ICA's Anti-Crime Program, which includes the direction, management and administration of the Insurance Fraud Bureau of Australia (IFBA). He also oversee and address industry risk related to motor, home, contents and travel insurances.
Before joining the ICA in December 2016, Keir was Group Investigations Manager with the Woolworths Group and National Investigations Manager for CommInsure.
He was previously a Federal Agent with the Australian Federal Police, and was seconded to the United Nations Mission to Timor Leste and the Royal Solomon Island Police’s fraud and anti-corruption team. He started his career in the NSW Police Force.
Clare has served in a range of public-focused roles since she joined the ICA in 2012, and moved into the Risk directorate in 2018. She oversees all catastrophe response activity, liaises with local government regarding flood data Australia wide, and coordinates community engagement between the industry and consumers.
Prior to joining the ICA, Clare worked in administration roles for Richardson and Wrench Real Estate, LaCorium Health, Little Bellies and Corporate Executive offices.
Tom joined the ICA in January 2019 and is responsible for the development and implementation of the Climate Change Action strategy. He convenes the Climate Change Action Committee and is focused a series of projects taking material action to address climate change.
Tom has been working on addressing climate change and its impacts for more than 15 years through a series of roles, initiatives and companies. He has been recognised as a climate champion by NCCARF, received an award from the Environment Institute of Australia and New Zealand, and is a founder and non-executive director of Edge Environment.
He holds a BSc in Chemistry (University of Bristol) and a Masters of Environmental Management (UNSW). He is a Graduate of the Australian Institute of Company Directors. Tom was previously a British Army infantry officer and served globally.
Nick helps to manage the insurance industry’s response to disasters, assisting impacted communities recover as quickly as possible. He also promotes disaster mitigation and innovation.
Prior to joining the ICA in 2016, Nick was a lawyer specialising in corporate risk and insurance with Norton Rose Fulbright, he has also served in the Australian Army.