Our Board

Richard Enthoven, President and Chairman

Richard Enthoven is the Founder and Chief Executive Officer of The Hollard Australia Group which includes Hollard Insurance, Hollard Financial Services and Real Insurance.  He has also served as a Director of The Hollard Insurance Company and The Hollard Life Insurance Company in South Africa since 2004, including Chairman of both companies from 2008 to 2014.

Richard is also a Director of the Insurance Council of Australia and the Chairman of the ICA’s Financial Inclusion Committee. Richard serves on the Advisory Board of Head Over Heels, a not-for-profit organisation that supports a portfolio of high-potential women-owned businesses.

Richard holds an MSc in Economics from the London School of Economics and BA from the University of Southern California. He is a passionate cyclist and a fan of test cricket.

The Hollard Australia Group

Gary Dransfield, Deputy President

Gary Dransfield was appointed Chief Executive Officer Insurance at Suncorp in October 2017. He joined the company in August 2009 and held the position of Executive General Manager for Personal Insurance Retail Distribution, before being appointed the Chief Executive Officer Vero New Zealand in April 2011, Chief Executive Officer Personal Insurance in October 2015 and Chief Executive Office Customer Platforms in March 2016.

Prior to joining Suncorp, Gary worked for 25 years in the retail financial services industry holding positions in operations, strategy and marketing at companies such as St George Bank, AMP and IAG.

Gary has had a number of highlights during his career. He played a key role in the successful conversion of St George from a building society to a bank; he led the IT team at IAG during the demutualisation of NRMA; and he built an engaged and high-performing retail organisation within NRMA, SGIO and SGIC.


Rob Whelan

Robert Whelan joined the Insurance Council of Australia on March 22, 2010, after a highly successful career as a senior manager in a diverse range of roles within the insurance and banking sectors.

He has particularly strong experience in managing the corporate affairs and policy functions in major insurers including AAMI and Suncorp, as well as extensive general business management experience in broader financial services with companies including AMP, Legal & General and Colonial Mutual.

This is in addition to other industry experience in the healthcare sector, where he held a number of senior management roles, including general manager of pharmacy services at Mayne Group Limited, which is a business servicing 3000 pharmacy customers nationally and a retail franchise business supporting more than 500 pharmacies across Australia.

He is well regarded in the financial services industry as a leader in the development of public policy, and has worked extensively with regulatory bodies, government and consumer groups.

Rob's strong background in stakeholder management and his proven track record in delivering solutions to complex business operations ensure he is a driving force with the ability to deliver results for members of the Insurance Council of Australia.

Vivek Bhatia

Vivek joined QBE in February 2018 in the role of CEO, Australian & New Zealand Operations.

He was previously the inaugural CEO and MD of icare, the NSW Government’s public financial corporation managing the state’s insurance and care schemes.

Vivek has more than 20 years’ experience in the insurance and management consulting sectors. He was previously the CEO of Wesfarmers Insurance in Australia, where he was responsible for leading the multi-brand, multi-channel insurer through a significant transformation journey. He has also co-led McKinsey & Co’s Asia Pacific Restructuring & Transformation practice.

QBE Insurance

Noel Condon

Noel has worked in the insurance industry for more than 30 years. He joined AIG in 1984 in his home town of Dublin, Ireland. Since 1992 he has held various underwriting, marketing and country management roles in the UK, Europe, Asia and New Zealand. Prior to his appointment as CEO Australia, he was based in Brussels as Country Manager for Chartis Belgium and Luxembourg. He spends his spare time cycling, hiking and fishing.


Richard Feledy

With insurance experience spanning over 30 years, Richard Feledy was appointed Managing Director of Allianz Australia Limited in January 2018.

Richard originally joined Allianz in 2000 as part of the HIH acquisition, and has held various senior roles in the Technical Division, Product Management & Research and Property & Casualty products during his tenure. 

In 2010, Richard was appointed Chief Technical Officer, responsible for Product Management, Pricing and Reinsurance, Underwriting Services and Data Analytics. As part of his transition to Managing Director, Richard served as Deputy Managing Director from May to December 2017.

Allianz Australia Limited

Sue Houghton

Sue Houghton commenced her role in March 2016 as General Manager of Insurance for BT Financial Group.  Previously, Sue was Finance Director at Wesfarmers Insurance and held a number of senior roles at Insurance Australia Group (IAG).

Sue is an accomplished and highly regarded senior executive with extensive experience in the financial services sector across operations, finance and strategy.  Capabilities include leadership of large and diverse teams, change management, Board reporting, liaison with regulators and external industry bodies and financial management.

Sue is also a member of the FSC Life Insurance Board Committee and an Executive Director of the BT Financial Group Insurance Boards.

BT Financial Group


Christopher Mackinnon

Chris Mackinnon joined Lloyd’s in February 2015 as General Representative in Australia, with regional responsibility for Australia, New Zealand and the Pacific Islands. He is responsible for market development, liaising with market practitioners, and working with regulatory authorities to maintain Lloyd’s presence.

Chris has 29 years’ experience in the international insurance industry, having previously worked in senior broking and management roles in both the Australian and London markets.

Qualified as a Senior Associate of the Australian & New Zealand Institute of Insurance and Finance, Chris is also a Board Member of the Underwriting Agencies Council in Australia and is a Member of the Australian Institute of Company Directors.


Mark Milliner

Mark Milliner was appointed CEO Australia to lead IAG’s newly-created Australia Division in July 2017. He joined IAG in April 2016 as Chief Operating Officer, bringing with him more than 20 years’ experience in leading and growing insurances businesses. 

The Australia Division has centralised accountability for the customer, product, distribution and operations functions for IAG’s Australian brands, which include NRMA Insurance, CGU, WFI, SGIO and SGIC.

Before joining IAG, Mr Milliner held several senior roles at Suncorp, most recently CEO Personal Insurance, where he used his extensive insurance and organisational change management experience to lead 11 consumer brands including AAMI, GIO and Suncorp Insurance.

Prior to this he was Group Executive, Commercial Insurance responsible for all the Suncorp Group Commercial Insurance businesses operating in Australia, including the Suncorp, GIO and Vero brands, as well as the group’s Workers Compensation and Compulsory Third Party insurance businesses.

Mr Milliner was born and raised in Brisbane, enjoys fishing and is a former first-grade rugby player.  

IAG Limited

Rajbir Nanra

Rajbir Nanra has more than 25 years’ experience in the Asia-Pacific region’s insurance and finance sector. Known as Raj to his colleagues, he was appointed Zurich's Chief Executive Officer of General Insurance in January 2016. 

He commenced his career with Zurich in 2013, successfully filling the positions of Chief Financial Officer, General Insurance, Australia & New Zealand and Regional Audit Director, Asia Pacific, where he led a regional team of 40 auditors covering both general and life insurance.

Raj has extensive Asia Pacific experience, having lived and worked in China, Singapore, Malaysia and Hong Kong. Prior to joining Zurich, he held several senior executive roles in Ace Group, including Chief Executive Officer, Malaysia.

He holds a Bachelor of Commerce from the University of Newcastle (Australia), and is an Australian CPA.


David Russell

David has more than 30 years’ experience in executive and senior management positions in the personal insurance sector with SGIC, SGIO and IAG.

In 2008, he was appointed Chief Executive, RAA Insurance Limited, overseeing a period of strong growth.

David has a Master of Business Administration and is a Graduate Member of the Australian Institute of Company Directors, a member of ANZIIF, and a Fellow of the Australian Marketing Institute and Australian Institute of Management.

RAA Insurance Limited

Mark Senkevics

Mark is Managing Director and Head of Australia & New Zealand, Swiss Reinsurance Company Limited, based in Sydney. He is a member of Swiss Re's Asia Management Team.

Prior to his appointment as Head of Australia & New Zealand in March 2010, Mark was Head of Client Markets Korea, based in Seoul, with responsibility for both life and non-life reinsurance. Before moving to Korea, Mark was General Manager and Head of Swiss Re Taiwan's Property and Casualty operation from 2005 to 2007. Mark joined Swiss Re in Sydney in February 2003 and was responsible for several of Swiss Re's major clients. He was also involved in new business development and worked with several startup clients in establishing their reinsurance programs.

Mark began his reinsurance career in early 1995, working for both Scor Re and Gerling Global Re in Australia, in various underwriting and marketing roles. Before joining the reinsurance industry, he worked for Honeywell, a leading industrial and commercial control company, in various roles including Project Management and Marketing.

Mark graduated from the University of Sydney in 1988 with a degree in Electrical Engineering. He is married with two children.

Swiss Reinsurance Company Limited

Helen Troup

Helen has over 20 years of experience in the Australian and New Zealand financial services industries, and has been Managing Director of Commonwealth Insurance Limited (CommInsure) since early 2014.

Prior to CommInsure, Helen was Head of Life and Health – Australia and New Zealand for SwissRe. From 2008-11, she was CEO at ING New Zealand, covering funds management, asset management, property management as well as the insurance business (now OnePath NZ). Helen also held a number of senior roles at ING Australia (now OnePath Australia), including Executive Director, Life Risk.