Richard Enthoven, President and Chairman
Richard Enthoven is the Founder of The Hollard Insurance Company and the co-founder of Greenstone Ltd. He currently serves as the Chief Executive Officer of The Hollard Insurance Company.
Richard is also a director, and the President, of the Insurance Council of Australia. He also serves on the Advisory Board of Head Over Heels, a not-for-profit organisation that supports a portfolio of high-potential women-owned businesses.
Richard holds a Master of Science from the London School of Economics and a Bachelor of Arts from the University of Southern California.
Gary Dransfield, Deputy President
Gary Dransfield was appointed Chief Executive Officer Insurance at Suncorp in October 2017. He joined the company in August 2009 and held the position of Executive General Manager for Personal Insurance Retail Distribution, before being appointed the Chief Executive Officer Vero New Zealand in April 2011, Chief Executive Officer Personal Insurance in October 2015 and Chief Executive Office Customer Platforms in March 2016.
Prior to joining Suncorp, Gary worked for 25 years in the retail financial services industry holding positions in operations, strategy and marketing at companies such as St George Bank, AMP and IAG.
Gary has had a number of highlights during his career. He played a key role in the successful conversion of St George from a building society to a bank; he led the IT team at IAG during the demutualisation of NRMA; and he built an engaged and high-performing retail organisation within NRMA, SGIO and SGIC.
Robert Whelan joined the Insurance Council of Australia on March 22, 2010, after a highly successful career as a senior manager in a diverse range of roles within the insurance and banking sectors.
He has particularly strong experience in managing the corporate affairs and policy functions in major insurers including AAMI and Suncorp, as well as extensive general business management experience in broader financial services with companies including AMP, Legal & General and Colonial Mutual.
This is in addition to other industry experience in the healthcare sector, where he held a number of senior management roles, including general manager of pharmacy services at Mayne Group Limited, which is a business servicing 3000 pharmacy customers nationally and a retail franchise business supporting more than 500 pharmacies across Australia.
He is well regarded in the financial services industry as a leader in the development of public policy, and has worked extensively with regulatory bodies, government and consumer groups.
Rob's strong background in stakeholder management and his proven track record in delivering solutions to complex business operations ensure he is a driving force with the ability to deliver results for members of the Insurance Council of Australia.
Meet the CEO’s Executive Assistant
Christa joined the ICA in March 2009. She is responsible for supporting the CEO and the ICA Board to ensure the efficient management of the CEO office.
Prior to joining the ICA, Christa held assistant and assistant company secretarial roles at Consolidated Media Holdings (formerly Publishing and Broadcasting Limited, with interests in media (ACP Magazines, Channel 9) and gaming (Crown/Burswood casinos).
During her time at PBL she worked on significant projects including demergers/restructures to the change from print media to digital media.
Vivek joined QBE in February 2018 in the role of CEO, Australian & New Zealand Operations.
He was previously the inaugural CEO and MD of icare, the NSW Government’s public financial corporation managing the state’s insurance and care schemes.
Vivek has more than 20 years’ experience in the insurance and management consulting sectors. He was previously the CEO of Wesfarmers Insurance in Australia, where he was responsible for leading the multi-brand, multi-channel insurer through a significant transformation journey. He has also co-led McKinsey & Co’s Asia Pacific Restructuring & Transformation practice.
Noel has worked in the insurance industry for more than 30 years. He joined AIG in 1984 in his home town of Dublin, Ireland. Since 1992 he has held various underwriting, marketing and country management roles in the UK, Europe, Asia and New Zealand. Prior to his appointment as CEO Australia, he was based in Brussels as Country Manager for Chartis Belgium and Luxembourg. He spends his spare time cycling, hiking and fishing.
With insurance experience spanning over 30 years, Richard Feledy was appointed Managing Director of Allianz Australia Limited in January 2018.
Richard originally joined Allianz in 2000 as part of the HIH acquisition, and has held various senior roles in the Technical Division, Product Management & Research and Property & Casualty products during his tenure.
In 2010, Richard was appointed Chief Technical Officer, responsible for Product Management, Pricing and Reinsurance, Underwriting Services and Data Analytics. As part of his transition to Managing Director, Richard served as Deputy Managing Director from May to December 2017.
Sue Houghton commenced her role in March 2016 as General Manager of Insurance for BT Financial Group. Previously, Sue was Finance Director at Wesfarmers Insurance and held a number of senior roles at Insurance Australia Group (IAG).
Sue is an accomplished and highly regarded senior executive with extensive experience in the financial services sector across operations, finance and strategy. Capabilities include leadership of large and diverse teams, change management, Board reporting, liaison with regulators and external industry bodies and financial management.
Sue is also a member of the FSC Life Insurance Board Committee and an Executive Director of the BT Financial Group Insurance Boards.
Chris Mackinnon joined Lloyd’s in February 2015 as General Representative in Australia, with regional responsibility for Australia, New Zealand and the Pacific Islands. He is responsible for market development, liaising with market practitioners, and working with regulatory authorities to maintain Lloyd’s presence.
Chris has 29 years’ experience in the international insurance industry, having previously worked in senior broking and management roles in both the Australian and London markets.
Qualified as a Senior Associate of the Australian & New Zealand Institute of Insurance and Finance, Chris is also a Board Member of the Underwriting Agencies Council in Australia and is a Member of the Australian Institute of Company Directors.
Mark Milliner was appointed CEO Australia to lead IAG’s newly-created Australia Division in July 2017. He joined IAG in April 2016 as Chief Operating Officer, bringing with him more than 20 years’ experience in leading and growing insurances businesses.
The Australia Division has centralised accountability for the customer, product, distribution and operations functions for IAG’s Australian brands, which include NRMA Insurance, CGU, WFI, SGIO and SGIC.
Before joining IAG, Mr Milliner held several senior roles at Suncorp, most recently CEO Personal Insurance, where he used his extensive insurance and organisational change management experience to lead 11 consumer brands including AAMI, GIO and Suncorp Insurance.
Prior to this he was Group Executive, Commercial Insurance responsible for all the Suncorp Group Commercial Insurance businesses operating in Australia, including the Suncorp, GIO and Vero brands, as well as the group’s Workers Compensation and Compulsory Third Party insurance businesses.
Mr Milliner was born and raised in Brisbane, enjoys fishing and is a former first-grade rugby player.
With over 20 years of experience in the Insurance industry, John heads up the Insurance business line and is primarily responsible for overseeing the Insurance business performance including financial results, member outcomes and regulatory obligations. Prior to joining RACQ, John held numerous executive roles at Allianz, Customer Essential and Royal & Sun Alliance.
John has a Bachelor of Commerce & Marketing and Graduate Diploma of Insurance, is a fellow of the ANZIIF and a graduate of the Australian Institute of Company Directors.
Georgette became Chief Executive Officer in February 2016 after four months as Acting Chief Executive Officer following joining the business as Chief Financial Officer in February 2014. Georgette was appointed Managing Director in May 2016. Georgette brings more than 30 years of financial and industry experience to the role including her extensive global experience in lenders mortgage insurance. In her prior role as Chief Financial Officer, Georgette has effectively leveraged her financial acumen, industry experience and leadership skills across finance, audit, controllership, strategy, actuarial and investor relations. She has a deep understanding of the mortgage insurance business both in international markets as well as the United States having worked with Genworth for over ten years.
Previously, Georgette worked as Senior Vice President, Investor Relations, Public Relations and Rating Agencies with Genworth Financial Inc. Other senior roles she has held at Genworth include Chief Financial Officer, US Mortgage Insurance where she was a key member of the management team leading the business through the economic downturn in the US housing market and the GFC, and Global Controller for both US Mortgage Insurance and International Segments.Before joining Genworth in 2005, Georgette was a Director at Deloitte & Touche providing services to companies in the insurance, real estate and broadcasting industries. Earlier in her career, Georgette worked with Freed Maxick Sachs & Murphy, a top 100 accounting firm, in Buffalo, New York where she focused on audit, acquisitions and mergers, tax and strategic financial planning and prior to this as an Internal Auditor at ITT Corporation.
Georgette has a Bachelor of Science in Accounting from the University of Bridgeport, Connecticut and is a Certified Public Accountant and Chartered Global Management Accountant.
Tim commenced as CEO General Insurance, Zurich Australia, in August 2018.
He has more than 25 years’ experience in insurance, reinsurance and financial services. He has been a director of APRA regulated entities in insurance and banking, insurance underwriting agencies and other financial services. He is a current director of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF).
Tim’s previous roles have included Group Executive, insurance for NSW at icare, CEO of QBE Australia and New Zealand; Managing Director of Elders Financial Services Group and Managing Director of Elders Insurance.
His qualifications include Bachelor of Agricultural Science from LaTrobe University and Master of Business Administration from University of New England. He is also a Graduate Member of the Australian Institute of Company Directors and has completed the Advanced Management Program at Harvard Business School.
David has more than 30 years’ experience in executive and senior management positions in the personal insurance sector with SGIC, SGIO and IAG.
In 2008, he was appointed Chief Executive, RAA Insurance Limited, overseeing a period of strong growth.
David has a Master of Business Administration and is a Graduate Member of the Australian Institute of Company Directors, a member of ANZIIF, and a Fellow of the Australian Marketing Institute and Australian Institute of Management.
Mark is Managing Director and Head of Australia & New Zealand, Swiss Reinsurance Company Limited, based in Sydney. He is a member of Swiss Re's Asia Management Team.
Prior to his appointment as Head of Australia & New Zealand in March 2010, Mark was Head of Client Markets Korea, based in Seoul, with responsibility for both life and non-life reinsurance. Before moving to Korea, Mark was General Manager and Head of Swiss Re Taiwan's Property and Casualty operation from 2005 to 2007. Mark joined Swiss Re in Sydney in February 2003 and was responsible for several of Swiss Re's major clients. He was also involved in new business development and worked with several startup clients in establishing their reinsurance programs.
Mark began his reinsurance career in early 1995, working for both Scor Re and Gerling Global Re in Australia, in various underwriting and marketing roles. Before joining the reinsurance industry, he worked for Honeywell, a leading industrial and commercial control company, in various roles including Project Management and Marketing.
Mark graduated from the University of Sydney in 1988 with a degree in Electrical Engineering. He is married with two children.