Robert Whelan joined the Insurance Council of Australia on March 22, 2010, after a highly successful career as a senior manager in a diverse range of roles within the insurance and banking sectors.
He has particularly strong experience in managing the corporate affairs and policy functions in major insurers including AAMI and Suncorp, as well as extensive general business management experience in broader financial services with companies including AMP, Legal & General and Colonial Mutual.
This is in addition to other industry experience in the healthcare sector, where he held a number of senior management roles, including general manager of pharmacy services at Mayne Group Limited, which is a business servicing 3000 pharmacy customers nationally and a retail franchise business supporting more than 500 pharmacies across Australia.
He is well regarded in the financial services industry as a leader in the development of public policy, and has worked extensively with regulatory bodies, government and consumer groups.
Rob's strong background in stakeholder management and his proven track record in delivering solutions to complex business operations ensure he is a driving force with the ability to deliver results for members of the Insurance Council of Australia.
Andrew is joining the Insurance Council of Australia in September from the Commonwealth Bank, where he served as the Executive General Manager for Corporate Affairs for seven years. At CBA he was responsible for the management of CBA’s corporate reputation, public affairs and sustainability.
He was previously Director of Corporate and Public Affairs for Woolworths Limited for six years, overseeing a similar portfolio and participating as a member of the Management Board.
Andrew’s professional career started as a journalist in regional New South Wales in 1994, before moving to Canberra in 1996 where he worked in federal politics for 10 years as a ministerial media advisor. From 2001 to 2007 he was the Federal Director of the Nationals, leading the party as campaign director for federal elections.
His expertise in the corporate affairs profession has been recognised with admission to the Arthur W. Page Society, recognition in the International Top 50 Corporate Affairs Professionals (Salt & Shein 2014) and in the inaugural award of Top 50 Outstanding LGBTI Leaders in Australia (Deloitte 2016) for his work in leadership roles, diversity and on the Board of Equality Australia for the marriage equality campaign.
He has extensive experience in governance, both in the corporate and not-for-profit sectors. He serves on the boards of Rural Aid, and The Avner Pancreatic Cancer Foundation.
Sue Houghton, President
Sue Houghton commenced her role in March 2016 as General Manager of Insurance for Westpac. Previously, Sue was Finance Director at Wesfarmers Insurance and held a number of senior roles at Insurance Australia Group (IAG).
Sue is an accomplished and highly regarded senior executive with extensive experience in the financial services sector across operations, finance and strategy. Capabilities include leadership of large and diverse teams, change management, Board reporting, liaison with regulators and external industry bodies and financial management.
Sue is also a member of the FSC Life Insurance Board Committee and an Executive Director of the BT Financial Group Insurance Boards.
Richard Enthoven is the Founder of The Hollard Insurance Company and the co-founder of Greenstone Ltd. He currently serves as the Chief Executive Officer of The Hollard Insurance Company.
Richard is also a director, and past President, of the Insurance Council of Australia. He also serves on the Advisory Board of Head Over Heels, a not-for-profit organisation that supports a portfolio of high-potential women-owned businesses.
Richard holds a Master of Science from the London School of Economics and a Bachelor of Arts from the University of Southern California.
Lisa was appointed Suncorp’s Chief Executive Officer Insurance Product & Portfolio in July 2020. She is responsible for insurance distribution channels including contact centres, digital channels and intermediated partnerships as well as brand and marketing, strategic partnerships and product and pricing.
Since joining Suncorp in 2004, Lisa has led several areas within Personal Insurance, including Customer, Product and Pricing, Strategy and Business Planning, and Brand and Marketing. She has also held the role of Chief Customer and Digital Officer, Chief Program Excellence Officer, EGM Customer Distribution in Suncorp Life and EGM Insurance Operations. Prior to joining Suncorp, Lisa held positions within Commonwealth Bank and Royal & Sun Alliance. Lisa is a member of Chief Executive Women, a graduate of the Australian Institute of Company Directors and holds an MBA from Macquarie Graduate School of Management and a Bachelor of Commerce.
With insurance experience spanning over 30 years, Richard Feledy was appointed Managing Director of Allianz Australia Limited in January 2018.
Richard originally joined Allianz in 2000 as part of the HIH acquisition, and has held various senior roles in the Technical Division, Product Management & Research and Property & Casualty products during his tenure.
In 2010, Richard was appointed Chief Technical Officer, responsible for Product Management, Pricing and Reinsurance, Underwriting Services and Data Analytics. As part of his transition to Managing Director, Richard served as Deputy Managing Director from May to December 2017.
Natasha Fenech was appointed as the CEO – Medical Indemnity and Deputy Group CEO of Avant Mutual in February 2019.
Before joining Avant, Natasha was the CEO of SuperConcepts (a self-managed managed superannuation administration and software business) which she grew over a 5-year period from a start-up position to the market leader. Prior to that, Natasha held several senior roles within Suncorp in both the personal and commercial insurance businesses, including as the Executive General Manager of Customer, Product and Pricing within Personal Insurance where she led the portfolio management of the Home and Motor books across 13 brands including AAMI, APIA, GIO and Suncorp Insurance.
Natasha has held various positions within the financial services industry over the last 25 years including at companies such as Citigroup, A.T. Kearney, Royal SunAlliance, Zurich, Legal & General and SGIC.
Natasha holds a Masters of Business Administration from the Australian Graduate School of Management, a Bachelor of Economics and a Bachelor of Mathematical Science from the University of Adelaide. She is also an Associate member of the Institute of Actuaries of Australia and a Graduate of the Australian Institute of Company Directors.
Chris Mackinnon joined Lloyd’s in February 2015 as General Representative in Australia, with regional responsibility for Australia, New Zealand and the Pacific Islands. He is responsible for market development, liaising with market practitioners, and working with regulatory authorities to maintain Lloyd’s presence.
Chris has 29 years’ experience in the international insurance industry, having previously worked in senior broking and management roles in both the Australian and London markets.
Qualified as a Senior Associate of the Australian & New Zealand Institute of Insurance and Finance, Chris is also a Board Member of the Underwriting Agencies Council in Australia and is a Member of the Australian Institute of Company Directors.
Mark Milliner was appointed CEO Australia to lead IAG’s newly-created Australia Division in July 2017. He joined IAG in April 2016 as Chief Operating Officer, bringing with him more than 20 years’ experience in leading and growing insurances businesses.
The Australia Division has centralised accountability for the customer, product, distribution and operations functions for IAG’s Australian brands, which include NRMA Insurance, CGU, WFI, SGIO and SGIC.
Before joining IAG, Mr Milliner held several senior roles at Suncorp, most recently CEO Personal Insurance, where he used his extensive insurance and organisational change management experience to lead 11 consumer brands including AAMI, GIO and Suncorp Insurance.
Prior to this he was Group Executive, Commercial Insurance responsible for all the Suncorp Group Commercial Insurance businesses operating in Australia, including the Suncorp, GIO and Vero brands, as well as the group’s Workers Compensation and Compulsory Third Party insurance businesses.
Mr Milliner was born and raised in Brisbane, enjoys fishing and is a former first-grade rugby player.
Tim commenced as CEO General Insurance, Zurich Australia, in August 2018.
He has more than 25 years’ experience in insurance, reinsurance and financial services. He has been a director of APRA regulated entities in insurance and banking, insurance underwriting agencies and other financial services. He is a current director of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF).
Tim’s previous roles have included Group Executive, insurance for NSW at icare, CEO of QBE Australia and New Zealand; Managing Director of Elders Financial Services Group and Managing Director of Elders Insurance.
His qualifications include Bachelor of Agricultural Science from LaTrobe University and Master of Business Administration from University of New England. He is also a Graduate Member of the Australian Institute of Company Directors and has completed the Advanced Management Program at Harvard Business School.