For queries related specifcally to your insurance cover, it is recommended that you contact your insurer directly. The following information may also be able to assist you.
Financial Ombudsman Service - Independently and impartially resolves disputes between consumers, including some small businesses, and participating financial services providers.
Australian Prudential Regulation Authority - Regulates the general insurance industry in Australia.
Australian Securities and Investments Commission - Enforces and regulates financial service companies within Australia.