Insurance Council of Australia
Port Pirie
The Insurance Council of Australia and insurers will be available for in-person consultations in Port Pirie to provide customers impacted by the severe storms that hit the region in late November 2025 with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
Date: Wednesday 29 and Thursday 30 July 2026
Location: Royal Port Pirie Yacht Club - 61 Main Road, Solomontown, SA 5540
Time: 9:00am to 4:00pm
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Insurers returned to Clifton to meet with policyholders impacted by the severe weather and hailstorm that impacted the region in early November 2025.
Hosted by the Insurance Council of Australia (ICA), the two-day consultation gave insurance customers the opportunity to meet face-to-face with representatives from a number of insurers, providing locals with an additional avenue to discuss their claim.
Attendees were also able to access general information to help with claims and recovery, covering the claims process, dispute resolution, and other useful insurance matters.
Details of the consultations were as follows:
No bookings were required, and customers were able to attend at their convenience.
Insurers travelled to regional Victoria to meet with policyholders affected by the severe bushfires that swept across much of the state in January.
The consultations, hosted by the Insurance Council of Australia (ICA), provided a dedicated opportunity for locals to meet face‑to‑face with representatives from multiple insurers to discuss existing claims or lodge new ones.
Representatives from the ICA were also available to answer questions about the claims process, outline dispute resolution pathways, and provide practical insurance information to support impacted policyholders.
Details of the consultations were below:
Insurers recently revisited Port Pirie to meet with policyholders impacted by severe storms that hit the region in late November 2025.
The consultations, hosted by the Insurance Council of Australia (ICA), provided a dedicated opportunity for locals to meet face-to-face with representatives from multiple insurers to discuss existing claims or lodge new ones.
Representatives from the ICA were also available to answer questions about the claims process, outline dispute resolution pathways, and provide practical insurance information to support impacted policyholders.
Details of the consultations were as follows:
The Insurance Council of Australia (ICA) and its members visited Ingham to meet with insurance customers affected by recent extreme weather and the February 2025 floods.
Customers had the opportunity to meet one-on-one with representatives from a number of insurers, providing locals with the chance to discuss their individual claims and seek additional advice.
Policyholders were also able to access general information on the claims process, dispute resolution, and other useful insurance-related information to assist with claims and the recovery process.
Details of the consultation session were as follows:
Date: Tuesday 10 March 2026
Location: Hinchinbrook Shire Hall – 25 Lannercost St, Ingham
Time: 9:30am to 5:00pm
The Insurance Council of Australia (ICA) and its members revisited Harden in the following weeks to meet with insurance customers affected by the severe hailstorm and heavy rain event that impacted the region in February 2025.
Customers had the opportunity to meet one-on-one with representatives from a number of insurers to discuss their individual claim and seek personalised advice.
General information on the claims process, dispute resolution, and other useful insurance-related information to assist with the claims and recovery process was also available.
Details of the consultations were:
Dates: Tuesday 17 and Wednesday 18 February 2026
Location: Harden Country Club – East Street, Harden, NSW
Time: 10:00am to 5:00pm
Insurers visited Clifton on 8 January and 9 January 2026 to meet with local policyholders impacted by the severe spring storms (SE254).
Hosted by the Insurance Council of Australia, the consultations provided insurance customers with the opportunity to meet one-on-one with representatives from several insurers, giving locals an additional avenue to discuss their existing claim or lodge a new one.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Insurers visited Port Pirie to meet with policyholders impacted by severe storms that hit the region on 22 November 2025.
Hosted by the Insurance Council of Australia, the consultations will provide insurance customers with the opportunity to meet one-on-one with representatives from several insurers, giving locals an additional avenue to discuss their existing claim or lodge a new one.
The Insurance Council of Australia and its members visited Upper Coomera and Hervey Bay to meet with policyholders impacted by ex-Tropical Cyclone Alfred in March.
The consultations provided insurance customers with the opportunity to meet one-on-one with representatives from several insurers, giving locals an additional avenue to discuss their claim.
General information on the claims process, dispute resolution, and other useful insurance-related information to assist with the claims and recovery process was also available.
Details of the consultations were as follows:
Upper Coomera, Gold Coast
Date: Tuesday, 18 November 2025
Location: The Well – 58 Highland Way, Upper Coomera
Time: 9:00am to 5:00pm
Hervey Bay
Date: Thursday, 20 November 2025
Location: The Club House – Corner Tooth Street & Old Maryborough Road, Pialba
Time: 9:00am to 5:00pm
The Insurance Council of Australia and its members visited Harden to meet with insurance customers affected by the severe hailstorm and heavy rain event that impacted the region in February this year.
Customers had the opportunity to meet one-on-one with representatives from a number of insurers, giving locals a chance to discuss their individual claims and seek additional advice.
Locals were also able to gain general information on the claims process, dispute resolution, and other useful insurance-related information to assist with their insurance claims and the recovery process.
Details of the consultation sessions were as follows:
Dates: Tuesday 11 and Wednesday 12 November 2025
Location: Harden Country Club, East Street, Harden, NSW
Time: 9:00am to 5:00pm
The Insurance Council of Australia and its members visited Ingham in North Queensland to meet with insurance customers affected by the rain and flooding event that impacted parts of the region in February this year.
Customers had the opportunity to meet one-on-one with representatives from a number of insurers, giving locals a chance to discuss their individual claims and seek additional advice.
Locals also had the opportunity to gain general information on the claims process, dispute resolution, and other useful insurance-related information to assist with insurance claims and the recovery process.
Details of the consultation session were as follows:
Insurers visited Casterton in October to meet with customers affected by the storm and hail that impacted the town in October last year.
Customers had the opportunity to meet one-on-one with representatives from several insurers, allowing locals to discuss their individual claims and seek any additional advice.
Dates:
Location: Casterton Town Hall, 71 Henty Street, Casterton, Victoria
Insurers visited New South Wales’ Mid North Coast in September to meet with customers impacted by severe flooding in May 2025.
Hosted by the Insurance Council of Australia, the consultations provided insurance customers the opportunity to meet one-on-one with representatives from several insurers, giving locals an additional avenue to discuss their claim.
General information on the claims process, dispute resolution, and other useful insurance-related information to assist with the claims and recovery process will also be available.
The Insurance Council of Australia and its members visited Harden and parts of south-east Queensland in August to meet with insurance customers affected by recent severe weather events, including the February hailstorm and heavy rain in Harden and ex-Tropical Cyclone Alfred in Queensland in March.
Customers had the opportunity to meet one-on-one with representatives from a number of insurers, giving them an opportunity to discuss their individual claim and gain general information on the claims process, dispute resolution, and other useful insurance-related information to assist with the recovery process.
Harden
Ex-Tropical Cyclone Alfred
The Insurance Council of Australia and insurers were in parts of North Queensland to meet with insurance customers affected by the rain and flooding event that impacted parts of the region in February this year.
The one-on-one, in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim and to work through any outstanding issues with their insurer.
The Insurance Council of Australia and insurers hosted an in-person consultations in Casterton in July to provide customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
Dates and times:
Thursday, 3 July 10:00am to 7:00pm
Friday, 4 July 2025 8:00am to 4:00pm
Location:
Casterton Townhall 71 Henty Street, Casterton VIC 3311
The Insurance Council of Australia hosted a community information session in Hervey Bay on Thursday, 15 May for insurance customers affected by ex-Tropical Cyclone Alfred.
One-on-one sessions with insurers during the day and a townhall style information session in the evening provided policyholders with the opportunity to meet with their insurer as well as gain general information on the claims process, complaints avenues and other useful insurance-related information to assist with insurance claims and recovery.
Date: Thursday, 15 May 2025
Time: 10am – 4pm for one-on-one consultations
5pm – 8pm for townhall information session
Location: The Clubhouse Hervey Bay, Corner Tooth St & Old Maryborough Road, Pialba, Hervey Bay QLD
The Insurance Council of Australia and insurers were in areas of North Queensland in April to assist communities impacted by flooding with their insurance claims.
The one-on-one, in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim and to work through any outstanding issues with their insurer.
CARDWELL
Date: Tuesday 29 April 2025
Time: 10:00AM to 4:00PM
Location: Cardwell Community Hall, Brasenose St, Cardwell, QLD
INGHAM
Date: Wednesday 30 April 2025
Time: 9:00AM to 5:00PM
Location: Hinchinbrook Shire Hall, 25 Lannercost St, Ingham, QLD
The Insurance Council of Australia hosted community consultations for insurance customers affected by the significant storm, large hail, torrential rain, and strong winds that impacted the town in October last year.
One-on-one sessions with insurers during the day and a townhall style information session in the evening provided policyholders with the opportunity to meet with their insurer as well as gain general information on the claims process, complaints avenues and other useful insurance-related information to assist with insurance claims and the recovery process.
Date: Wednesday, 2 April 2025
Time: 10am – 4pm for one-on-one consultations
5pm – 8pm (arrive at 5pm for a 5:30pm start) for townhall information session
Location: Casterton Town Hall (Main Hall), 67-71 Henty Street, Casterton VIC 3311
The Insurance Council hosted a rescheduled community information evening in Ingham on Thursday 20 March for insurance customers impacted by the severe weather and flooding across North Queensland.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
The Insurance Council of Australia and insurers were in locations across North and South-East Queensland to assist communities impacted by recent severe weather events with their insurance claims.
The one-on-one, in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim and to work through any outstanding issues with their insurer.
CAT232: Tropical Cyclone Jasper
CAT233: South-East Queensland Christmas and New Year storms
The Insurance Council of Australia and insurers were in locations across North and South-East Queensland to assist communities impacted by recent severe weather events with their insurance claims.
The one-on-one, in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim and to work through any outstanding issues with their insurer.
CAT232: Tropical Cyclone Jasper
CAT233: South-East Queensland Christmas and New Year storms
The Insurance Council of Australia and insurers were in locations across North and South-East Queensland to assist communities impacted by recent severe weather events with their insurance claims.
The one-on-one, in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim and to work through any outstanding issues with their insurer.
CAT232: Tropical Cyclone Jasper
CAT233: South-East Queensland Christmas and New Year storms
The Insurance Council of Australia and insurers were in locations across North and South-East Queensland to assist communities impacted by recent severe weather events with their insurance claims.
The one-on-one, in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim and to work through any outstanding issues with their insurer.
CAT 232 – North Queensland
CAT 233 – South-East Queensland
The Insurance Council of Australia hosted community information forums and insurer consultations in three south east Queensland communities impacted by the Christmas to New Year storms last week.
The forums and in-person consultations, which took place from 31 January to 2 February, were held in Upper Coomera, Jimboomba, and Tamborine Mountain, providing information and support for customers affected by the storms.
Upper Coomera – Wednesday 31 January
Upper Coomera Centre – Multipurpose Hall, 90 Reserve Road, Upper Coomera QLD 4209
Jimboomba – Thursday 1 February
Jimboomba Community and District Hall, Cnr Honora & Johanna Streets, Jimboomba QLD 4280
Tamborine Mountain – Friday 2 February
Vonda Youngman Centre, 2-4 Knoll Road Tamborine Mountain QLD 4272
The Insurance Council of Australia and insurers were in far north Queensland in late January to provide additional support for customers following Tropical Cyclone Jasper.
In-person consultations were available in Cairns on Wednesday, 24 January, and included a community townhall and one-on-one meetings with insurers.
Cairns – Wednesday 24 January
Brothers Leagues Club Cairns, 99-107 Anderson Street, Manunda QLD 4870
***IMPORTANT NOTICE: Port Douglas consultations and townhall***
Following an emergency decision by Douglas Shire Council to turn off Port Douglas’ water supply, the insurance customer townhall scheduled for 6pm Tuesday 23 January at Port Douglas Community Hall has been deferred and will be rescheduled. Customers who booked one-on-one consultations during the day at Port Douglas Community Hall are advised not to attend in person. Instead, anyone with a booked consultation will receive a call from their insurer.
The Insurance Council of Australia and insurers were in Parkes, Eugowra and Molong during November to assist insurance customers with their claims following last year’s floods.
The in-person consultations were an opportunity for customers to discuss their claim directly with their insurer at a time that suits.
Event details:
The Insurance Council of Australia and insurers held in-person consultations with customers affected by last year’s River Murray floods.
The consultations gave policyholders an opportunity to meet in-person with their insurer, as well as provide useful information on the claims process and complaints avenues.
Event details:
The Insurance Council of Australia and insurers were in Melbourne and towns across northern Victoria in September to assist communities impacted by last year’s floods with their insurance claims.
The in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
The Insurance Council of Australia and Insurers held in person consultations for insurance customers impacted by the severe flooding that hit the Central West NSW in November last year.
These consultations were held at Molong RSL on Wednesday, 9 August and Eugowra Bowls Club on Thursday 10 August.
The Insurance Council of Australia and Insurers held another round of in person consultations for insurance customers impacted by the severe flooding that hit Rochester and surrounding Campaspe region last year.
The consultations took place at the Rochester Shire Hall from Monday, 24 July to Thursday, 27 July 2023.
The Insurance Council of Australia and insurers held in-person consultations in Rochester during mid-April, providing customers with the opportunity to discuss the progress of their claims and work through any outstanding issues with their insurer.
Where: Rochester Shire Hall, 45 MacKay Street, Rochester VIC
When: Monday 17 April 2023 to Thursday 20 April 2023
The Insurance Council of Australia and insurers held in-person consultations in Eugowra, Parkes and Forbes during mid-March to provide an opportunity for customers to discuss their individual claims with their insurer.
Throughout February and March the Insurance Council of Australia and insurers held in-person consultations to assist customers in NSW and SEQ affected by the February 2022 floods.
Queensland:
New South Wales:
The ICA hosted a second community information session on Wednesday 18 January at the Rochester Lawn Tennis Club (1 Diggora Road Rochester) for local insurance customers impacted by last October’s severe weather and flood in and around Rochester.
The session provided policyholders with general information on all aspects of the claim process, including repair timelines, cash settlements, and the complaints process, and other information that may assist policyholders with their recovery process.
In addition, there was an opportunity for personal consultations with insurers on a drop-in basis on Thursday 19 January between 10am and 6pm at the same venue.
The ICA and insurers held one-on one consultations and evening information sessions in Eugowra and Forbes during December to assist flood-impacted communities with their insurance claims.
Monday 12 December: Eugowra Bowls & Recreation Club, 5 Hill St, Eugowra:
10am – 4pm: In-person customer meetings with insurers
5pm – 8pm: Community information session
Tuesday 13 December: Forbes Town Hall, Harold St, Forbes
10am – 4pm: In-person customer meetings with insurers
5pm – 8pm: Community information session.
The ICA hosted a townhall for insurance customers impacted by the recent severe weather and floods, providing general information on the claims process, complaints avenues and other useful information to assist with the insurance and recovery process.
When: Townhall presentation commences 5pm on Wednesday 30 November.
Where: Echuca Workers, 165-171 Annesley Street Echuca, VIC 3564
The Insurance Council of Australia and insurers held one-on-one consultations during November to assist customers affected by the February and March 2022 east-coast floods.
The consultations provide customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
The Insurance Council hosted two townhalls for insurance customers impacted by the recent severe weather and floods, providing general information on the claims process, complaints avenues and other useful information to assist with the insurance and recovery process.
When: Townhall presentation commences 5pm on Wednesday 16 November and Thursday 17 November.
Where: Rochester Lawn Tennis Club 1 Diggora Road Rochester
The Insurance Council of Australia and insurers hosted a variety of in-person and virtually during September to assist customers affected by the February-March 2022 East-coast floods.
The consultations provided customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
On 17 August 2022, the Insurance Council of Australia and insurers attended the Montrose Town Centre for in-person meetings with customers affected by last year’s severe storm event.
The in-person meetings provide customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
The Insurance Council of Australia hosted a variety of policyholder townhalls for those impacted by the recent severe storm and flood event. These sessions provided an overview of the floods, the claims process and support available.
On 12 May 2022, the Insurance Council of Australia hosted a policyholder virtual townhall providing an overview of the claims process and some responses to frequently asked questions.
In March 2022, the Insurance Council of Australia and insurers visited communities impacted by Cyclone Seroja to provide one-on-one consultations at local venues in Kalbarri, Northampton, Morawa and Mingenew.
On Thursday 31 March 2022, the Insurance Council of Australia hosted its second virtual one-on-one consultations on for Gippsland and Yarra Ranges policyholders affected by the June 2021 severe weather event.
The Insurance Council of Australia hosted virtual one-on-one consultations for Gippsland and Yarra Ranges policyholders affected in January 2022. The virtual video or phone consultations were able to be booked with ICA representatives or insurers on Thursday 20 January 2022 from 9am – 8pm.
Insurers and the Insurance Council of Australia returned to the Springlake Hotel in Springfield Lakes for one-on-one consultations for policyholders impacted by the Halloween hailstorm on Wednesday 6 October 2021.
On 14 April, the Insurance Council of Australia declared an Insurance Catastrophe for impacted parts of Western Australia from Tropical Cyclone Seroja.
Insurers and the Insurance Council of Australia were in Western Australia to assist policyholders impacted by Cyclone Seroja from Tuesday 31 August until Friday 3 September 2021. Bookings for, COVID-safe in person appointments, were available online.
On 1 November, the Insurance Council of Australia (ICA) declared a Catastrophe for damage caused by hailstorms that struck south-east Queensland on 31 October 2020.
Insurers and the Insurance Council of Australia attended the Springlake Hotel on Thursday 17 June for one-on-one consultations with customers, providing help with their insurance claims.
In early March 2021, the ICA hosted a community forum and two days of one-on-one consultations in Springfield Lakes for local policyholders affected by the Halloween hailstorm.
